Data Protection

Privacy Policy 999hoki

Your privacy is our priority. This document clearly explains how 999hoki collects, uses, stores, and protects your personal data — so you can play with peace of mind without worrying about the security of your personal information.

Last updated: 1 January 2026
256-bit
SSL Encryption
0
Data Sold
24/7
Active Monitoring
PDPA
Full Compliance

Six Data Protection Principles of 999hoki

This is the foundation of how we manage your data — not just to comply with the law, but because we genuinely care.

Minimum Collection

We only collect data that is strictly necessary to provide our services, process transactions, and meet legal compliance requirements. No excess data is collected.

End-to-End Encryption

All data transmitted between your device and 999hoki's servers is protected with 256-bit SSL encryption. Sensitive information such as banking details and passwords is never stored in plain text.

No Commercial Sharing

Your personal data is not sold, rented, or shared with any third party for marketing purposes. Data sharing only occurs in the situations outlined in this Policy.

Data Controls in Your Hands

As a 999hoki member, you have the right to access, correct, and request the deletion of your personal data. All requests are handled within the stipulated timeframe.

Clear Retention Period

Your data is retained only for as long as necessary for its original purpose and as required by law. After that period, data is securely disposed of in accordance with standard procedures.

Data Breach Notification

In the event of any data breach that may affect your personal information, 999hoki will notify you within the timeframe required by law.


01

Introduction

This Privacy Policy describes the data protection practices of 999hoki ("Platform", "We") regarding personal information collected from users ("Members", "You") who use the 999hoki.pro website, the 999hoki mobile app, and all related services.

999hoki is fully committed to protecting your privacy and complying with the Personal Data Protection Act (PDPA) and all applicable regulatory requirements. We understand that your trust depends not only on the security of the games, but also on how we handle your most personal information.

By using the 999hoki Platform, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please stop using the Platform and contact us to close your account.

This Privacy Policy should be read alongside Terms and Conditions 999hoki, which together form the complete agreement between you and the Platform.

02

Personal Data We Collect

999hoki collects two main categories of data: data you provide directly and data collected automatically when you use the Platform.

Data Type Example Information Purpose Status
Identity Full name, date of birth, identity card number Account registration, KYC, age verification Mandatory
Contact Phone number, email address Communications, account security, notifications Mandatory
Finance Bank account details, deposit & withdrawal records Payment processing, AML compliance Mandatory
Technical IP address, device type, browser, operating system Security, fraud prevention, diagnostics Mandatory
Usage Games played, session duration, betting patterns Platform improvement, responsible gaming Automatic
Location General geographic region based on IP Regulatory compliance, territory verification Automatic

We do not collect sensitive data such as health information, religious beliefs, or political views unless specifically required by law for compliance purposes.

03

How We Use Your Data

Data collected is used solely for legitimate and stated purposes. 999hoki will not use your data for any other purpose without your prior consent.

The primary purposes for data usage include:

  • Account Management: Creates, verifies, and maintains your member account, including the KYC process and age verification.
  • Transaction Processing: Handles deposits, withdrawals, and all financial transactions on the platform securely and accurately.
  • Platform Security: Detects and prevents fraud, money laundering, unauthorised access, and activities that violate our terms of service.
  • Customer Support: Enables the 999hoki support team to identify your account and resolve any issues or inquiries effectively.
  • Responsible Gaming: Analyses gameplay patterns to identify signs of problem gambling and offer appropriate support.
  • Legal Compliance: Fulfils reporting obligations to regulatory authorities and law enforcement bodies when required.
  • Service Communications: Sends important information about your account, platform changes, and security updates.

999hoki does not use your data for third-party advertising or marketing without your explicit consent. You may withdraw consent for marketing communications at any time through your account settings.

04

Data Sharing with Third Parties

999hoki does not sell your personal data to any party. However, in certain situations, we may need to share your data with carefully selected third parties:

  • Payment Service Providers: Financial institutions and payment providers that process your deposits and withdrawals. They are bound by strict confidentiality agreements and industry security standards.
  • Game Providers: Game software providers such as Pragmatic Play, PG Soft, and Evolution Gaming receive the minimum technical data required to operate the games.
  • KYC Service Providers: Third-party identity verification companies that assist us in conducting KYC checks and AML compliance.
  • Legal Authorities: Regulatory bodies, law enforcement agencies, or courts when required by law or a valid court order.

All third parties that receive your data are bound by strict data processing agreements and are only permitted to use that data for specified purposes.

If 999hoki is involved in a merger, acquisition, or asset sale, member personal data may be transferred to the successor entity. You will be notified in advance before your data becomes subject to a different Privacy Policy.

05

Data Security Measures

Your data security is our top technical and operational priority. 999hoki continuously invests in security infrastructure to ensure your information remains protected at all times.

Security layers we apply:

  • 256-bit SSL Encryption: All communications between your device and our servers are secured with the same industry-level encryption used by leading financial institutions worldwide.
  • Secure Password Storage: Your password is never stored in plain text — it is protected using strong cryptographic hashing methods.
  • Two-Factor Authentication (2FA): Additional security features available to protect your account from unauthorized access.
  • Real-Time Threat Monitoring: An automated monitoring system operates 24 hours a day to detect and respond to suspicious activity.
  • Internal Access Controls: Only authorized personnel who require access to perform their duties may view member data, and all access is recorded.
  • Regular Security Audits: Penetration testing and independent security audits are conducted regularly to identify and address any vulnerabilities.
06

Cookies and Tracking Technologies

999hoki uses cookies and similar tracking technologies to enhance your user experience, ensure platform security, and understand how members use our services.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled as they are necessary for the platform to function properly.
  • Performance Cookies: Helps us understand how members use the platform so we can improve the user experience. All data is collected anonymously.
  • Functional Cookies: Saves your preferences such as language and display settings so you do not need to reconfigure them each time.

You can manage cookie settings through your browser settings at any time. However, disabling essential cookies may affect platform functionality.

07

Your Rights Regarding Personal Data

As a 999hoki member, you have the following rights regarding your personal data under applicable data protection laws:

Right of Access

You have the right to know what personal data we hold about you and to request a copy at any time.

Right to Rectification

If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.

Right to Erasure

In certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.

Right to Restriction

You may request that we restrict how we use your data in certain situations while a dispute is being resolved.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another provider.

Right to Object

You may object to the processing of your data for certain purposes, including direct marketing, at any time.

To exercise any of the above rights, please contact the 999hoki support team via the in-platform live chat. Your request will be processed within 30 business days.

08

Children's Data Protection

999hoki is a platform that for individuals aged 18 and above only. We do not knowingly collect or process any personal data from individuals under the age of 18.

If we discover that a child's personal data has been collected without the knowledge or consent of a parent or legal guardian, we will take immediate steps to delete that data and close the associated account.

If you believe that someone under the age of 18 has registered an account at 999hoki, please contact our support team immediately so that appropriate action can be taken.

09

Amendments to the Privacy Policy

999hoki reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements.

When material changes are made:

  • We will update the "Last Updated" date at the top of this document.
  • Members will be notified via their registered email or in-platform notification at least 7 days before changes take effect.
  • Continued use of the Platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the 999hoki Data Protection Officer (DPO) team through the following channels:

  • Live Chat: Available 24/7 directly within the 999hoki platform — the fastest way to get a response.
  • Email: [email protected] — response within 1–3 business days.

For any general platform usage issues, please refer to our FAQ section, which covers frequently asked questions on privacy, accounts, and security.

999hoki is committed to handling every privacy inquiry seriously and in a timely manner. We will acknowledge receipt of your request within 48 hours and provide a full response within 30 business days.


Your Data Is Safe — Play with Confidence

With the highest level of data protection and a clear privacy commitment, you can enjoy all 999hoki games with complete confidence. Register a free account today.

By registering, you agree to the Terms and Conditions and Privacy Policy us. This platform is strictly for individuals aged 18 and above.

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